COMPLAINT LETTER

A. Yani Street, No. 12

Mojoagung, Jombang 62482

December 31, 2014

Dr. Susan, Director

Sehat Sentosa Hospital

Pahlawan Street, No. 24

Jombang 61125

Dear Dr. Susan,

On the afternoon of December 30, my neighbor’s son, Roziq, was cycling in his family’s yard when he fell. From the degree of pain he was experiencing, I suspected he might have broken his leg. Thus, as the only adult around at the time, I drove him to your hospital.

When we arrived at the emergency room, no one was available to help Roziq from the car, and I had to help hobble in as best I could. The effort increased his pain, yet when we were inside, the receptionist, without looking up, told us to take a number and wait our turn. We waited for more than two hours before Roziq was seen by the doctor.

As a member of the community your hospital serves, I am really disappointed by the treatment my young neighbor received. The lack of concern was upsetting, the lack of attention could have been life threatening. All of us in Jombang deserve better treatment, and I hope you will look into the situation to see that the suffering caused M. Roziq is never again inflicted by an employee of your institution.

your sincerely,

Ana Nur Hamidah